General services conditions (GCS)
N.B.: The present conditions apply only to products bought or sent back for a service / a repair in Germany, France, Switzerland (and Liechtenstein), Benelux (Belgium, the Netherlands and Luxembourg), Austria and United Kingdom.
If an appliance marketed by Laurastar proves defective, Laurastar accepts responsibility for the repair of these defects, in accordance with the terms of cover specified out in its Warranty Booklet.
SERVICE / REPAIR WARRANTY
Laurastar offers a 12-month service / repair warranty, providing that the service / repair is carried out at the Laurastar Repair Centre.
Laurastar does not offer a warranty for services / repairs that are not carried out at the Laurastar Repair Centre.
AVAILABILITY OF SPARE PARTS
As Laurastar provides a manufacturer’s warranty on its appliances, only spare parts, components and accessories that do not require the disassembly of the appliance are available for purchase.
If it proves necessary to disassemble the appliance, a repair request must be made to the Laurastar Customer Service.
REPAIR REQUEST PROCEDURE
For any repair request, please complete the repair request form and follow the instructions provided. This form is available on the Laurastar website or from the Laurastar Customer Service Department (www.laurastar.com).
If these instructions are not adhered to, Laurastar reserves the right to reject the returned appliance or to charge a fee.
SERVICE / REPAIR SCHEDULE
Laurastar guarantees a lead time of no more than 15 calendar days between the date the appliance is received (for service/repair) at a Laurastar Collection Centre and the date the appliance is returned (serviced/repaired) from a Laurastar Collection Centre. In the event that this maximum lead time is exceeded, Laurastar undertakes to exchange the appliance or issue a credit note for an amount equivalent to its purchase price.
Laurastar is not responsible for the time taken for goods to be transported between its clients/partners and its Collection Centres (postal delays, delays due to problems with other transport companies, etc.). If this is the case, Laurastar will not offer an exchange or issue a credit note.
For repairs not covered by a warranty, Laurastar offers a repair package service. This ensures a shorter repair cycle and simplifies the procedure. Rates are determined by the age and model of the appliance.
The age of the appliance is defined by the date shown on the purchase receipt, and failing this, by the production date indicated on the appliance.
Laurastar repair packages include:
- replacement of defective parts
- cleaning of the appliance (rinse and polish)
- a thorough and preventive inspection of the appliance
- shipping costs for the appliance
- administration fees
- 12-month repair warranty
- Warranty / Service / Repair = Laurastar Customer Service Department
- Product and spare part orders = Laurastar Sales Department
Any previous agreement relating to points addressed in these GCS, irrespective of its format, will lapse on the date these GCS come into effect.
Any amendment must be made in writing.
Laurastar reserves the right to amend these GCS without prior notice and at any time in order to update them in line with requirements. Only the GCS valid on the date a case is notified are applicable.
JURISDICTION AND APPLICABLE LAW
In the event of a dispute, the place of jurisdiction shall be the court of jurisdiction for the headquarters of Laurastar. Swiss law is applicable. The French version of these GCS shall prevail.
Châtel-St-Denis, 30 May 2008