• Répondre aux demandes du client concernant l'ensemble des produits et services de Laurastar SA (demandes d'infos, demandes d'achats, demandes de service)
• Garantir un service professionnel, efficace et de qualité
• Atteindre le niveau de service / performance requis
• Conseiller sur les différents produits et services
• Proposer activement et systématiquement nos offres (produits et services)
• Enregistrer et gérer les commandes
• Conseiller le client en cas de problème ou de panne
• Enregistrer et gérer les demandes de service
• Appliquer la politique SAV de Laurastar SA
• Assister dans les diverses tâches du département

Responsable :

• Global Consumer Services Teamleader

Profil :

• Personne très à l'aise dans le contact téléphonique
• Attitude professionnelle et voix agréable
• Personne de confiance, calme et apte à gérer plusieurs priorités à la fois
• Attitude aimable et positive (proposer des solutions aux clients)
• Esprit d'équipe
• Personne précise, proactive et vive d'esprit

Compétences pour le poste :

• Aptitude à gérer des contacts avec différents types de consommateurs
• Bonnes connaissances des outils informatiques
• Bilingue Français-Allemand et/ou Suisse-Allemand ou Français-Flamand

Compétences professionnelles requises :

• Expérience dans un poste similaire

She is not the only person, however, to do the ironing in her household: "From time to time, my son and daughter also iron some of their clothes. Between them, they do around a quarter of the ironing".

Moreover, the numerous benefits of her ironing system make her everyday life easier: "I appreciate my iron because of its automatic steam and extra fine steam controls, which give me perfect results every time."

If, like Mrs Lange, you would like to save time on ironing, look no further than LAURASTAR’s unique products.

For its 2009 Spring promotion, LAURASTAR is working in partnership with Marriott International Inc. the world’s leading tourism company with more than 3,000 properties in the United States and 69 other countries and territories.

A weekend of relaxation thanks to LAURASTAR

Ironing is one of the least popular household tasks. Most people dread this activity which takes up much of their leisure time, since it is often done at weekends, a time largely dedicated to relaxation.

This is why, from 15 April and for a limited period, LAURASTAR is offering its customers the opportunity to make the most of their leisure time. With every purchase of a MAGIC i-S6, MAGIC i-S5 or LAURASTAR S4E, every customer will receive a voucher entitling them to a romantic night for two in a selected hotel in the Ramada and Marriott International groups*.

* a voucher for one (weekend) night in a selected hotel in the Ramada and Marriott International Groups in Europe and the Near East for 2 people free with the purchase of a MAGIC i-S6, MAGIC i-S5 or LAURASTAR S4E. Offer valid from 15 April 2009 from participating retailers, while stocks of vouchers last. €29 administrative fee in certain hotels. For offer terms and conditions and participating hotels, go to www.extraweekend.com.

Since buying a MAGIC i-S5 in December 2008, her first LAURASTAR purchase, she has been simply delighted.  

"It’s so simple; garments are ironed in one movement on a cushion of air. You simply run the iron over the garment once and the creases disappear … it saves a vast amount of time when you are ironing for a whole family!”

Jennifer dreamed of having her own LAURASTAR iron. Last year, she took the plunge and bought herself one.

"If I had to change my appliance, I would buy a new LAURASTAR immediately!"

If, like Jennifer, you would like to save time on ironing, why not explore the world of LAURASTAR products and expert advice.

Alexandre, a LAURASTAR devotee from Lausanne in Switzerland, confides to us that his LAURASTAR iron, purchased nearly 8 years ago now, has been a real help to him.

I can iron my shirt in just two and a half minutes!

"As I regularly come into contact with clients, I have to be immaculately turned out. I usually wear a shirt and often don’t have enough time to go to the dry cleaners… The LAURASTAR system is ideal for busy people like me, because as well as being practical and efficient, it saves me precious time."

"Thanks to the blower function, I can iron quickly and without unwanted creases – it’s incredibly simple!"

If like Alexandre, you would like to save time and iron your shirt in just 2 minutes, then don’t waste another minute… go and watch the video which takes you step by step through the stages that will enable you to achieve this level of performance.

Panel of Jury
Each submission was judged by an appointed panel of Juries comprising Architects, Interior Designers, Product Designers and Industry led-professionals.

 
Judging
Each product was judged according to the following criteria:-
• Functionality – Usefulness and Practicality
• Design – Innovation and Technology
• Pricing – Price Competitiveness
• Eco and Environmentally Friendly credentials

Presse release

More info

In the news

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The Spot

• Suisse / Schweiz
• France
• Deutschland
• Belgique / België
• Nederland

Our customers’ precious comments have led us to develop for you the first light-weight professional iron. The combination of the slimmed-down soleplate and ultra light materials noticeably reduce the iron’s weight while maintaining the efficiency of LAURASTAR’s professional iron. The unique advantages of LiiGHT technology are as follows:

1. Less fatigue : Lifting an iron now requires less effort, thus limiting tiredness and offering you optimum comfort while you’re
   ironing.
2. Comfort of use : The iron practically slides along the garment by itself.
3. Professional results : The quality of the ironing remains unequalled.

CLiiCK – intuitive automatic steam

A slight movement of the wrist produces the steam automatically as the iron is pushed forwards and stops it immediately when the iron is halted or moved back- wards: no more need to press a button to activate the steam. Combined with the active board, the blower engages automatically as soon as the iron is handled. The unique advantages of CLiiCKTM technology are as follows:

1. Time saving : The combination of automatic steam and the active board reduces ironing times by half.
2. Comfortable use : The right amount of steam comes out automatically and precisely.
3. Less effort : The thumb now remains permanently on the ergonomic iron handle.
4. Energy saving : Just the right amount of steam requires less steam production and energy.

Our customers’ precious comments have led us to develop for you the first light-weight professional iron. The combination of the slimmed-down soleplate and ultra light materials noticeably reduce the iron’s weight while maintaining the efficiency of LAURASTAR’s professional iron. The unique advantages of LiiGHT technology are as follows:

1. Less fatigue : Lifting an iron now requires less effort, thus limiting tiredness and offering you optimum comfort while you’re
   ironing.
2. Comfort of use : The iron practically slides along the garment by itself.
3. Professional results : The quality of the ironing remains unequalled.

CLiiCK – intuitive automatic steam

A slight movement of the wrist produces the steam automatically as the iron is pushed forwards and stops it immediately when the iron is halted or moved back- wards: no more need to press a button to activate the steam. Combined with the active board, the blower engages automatically as soon as the iron is handled. The unique advantages of CLiiCK technology are as follows:

1. Time saving : The combination of automatic steam and the active board reduces ironing times by half.
2. Comfortable use : The right amount of steam comes out automatically and precisely.
3. Less effort : The thumb now remains permanently on the ergonomic iron handle.
4. Energy saving : Just the right amount of steam requires less steam production and energy.

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