Global Customer Services Agent

Responsibilities

• Répondre aux demandes du partenaire-revendeur concernant
• l’ensemble des produits et services de LAURASTAR (demandes d’infos, demandes d’achats, …)
• Garantir un service professionnel, efficace et de qualité
• Atteindre le niveau de service / performance requis
• Conseiller sur les différents produits et services
• Proposer activement et systématiquement nos offres (produits et services)
• Enregistrer et gérer les commandes
• Conseiller le partenaire-revendeur en cas de problème
• Enregistrer et gérer les demandes de service (DOA)
• Appliquer les conditions générales de vente (CGS)
• Appliquer les conditions générales de service (CGV)
• Assister dans les diverses tâches du département

Reports to

Global Customer Services Manager

Substitute

Autre agent du Customer Services

Staff responsibility

-

Profile

• Formation d’employé(e) de commerce ou jugée équivalente
• Personne très à l’aise dans le contact téléphonique
• Attitude professionnelle et voix agréable
• Personne de confiance, calme et apte à gérer plusieurs priorités à la fois
• Attitude aimable et positive (proposer des solutions aux partenaires-revendeurs)
• Esprit d’équipe
• Personne précise, proactive et vive d’esprit

Specific knowledge required

• Aptitude à gérer des contacts avec différents types de consommateurs
• Bonnes connaissances des outils informatiques

Connaissances des langues

Français – Allemand et/ou Italien et/ou Flammand

Professional experience required

Expérience dans un poste similaire

• Répondre aux demandes du client concernant l'ensemble des produits et services de Laurastar SA (demandes d'infos, demandes d'achats, demandes de service)
• Garantir un service professionnel, efficace et de qualité
• Atteindre le niveau de service / performance requis
• Conseiller sur les différents produits et services
• Proposer activement et systématiquement nos offres (produits et services)
• Enregistrer et gérer les commandes
• Conseiller le client en cas de problème ou de panne
• Enregistrer et gérer les demandes de service
• Appliquer la politique SAV de Laurastar SA
• Assister dans les diverses tâches du département

Reports to:

• Global Consumer Services Teamleader

Profile:

• Personne très à l'aise dans le contact téléphonique
• Attitude professionnelle et voix agréable
• Personne de confiance, calme et apte à gérer plusieurs priorités à la fois
• Attitude aimable et positive (proposer des solutions aux clients)
• Esprit d'équipe
• Personne précise, proactive et vive d'esprit

Specific knowledge required :

• Aptitude à gérer des contacts avec différents types de consommateurs
• Bonnes connaissances des outils informatiques
• Bilingue Français-Allemand et/ou Suisse-Allemand ou Français-Flamand

Professional experience required :

• Expérience dans un poste similaire

LAURASTAR, the market leader in top-of-the-range ironing systems, invites every household to take part in its "New for Old offer" between 27 September and 30 November 2008.

The LAURASTAR New for Old offer

Between 27 September and 30 November 2008, customers may take their old iron, of any type and make, to authorised LAURASTAR stores taking part in the promotion.

Customers who exchange their old iron for a new LAURASTAR model, will benefit from an immediate reduction of € 100 / 150 Swiss francs on the in-store purchase price of an ironing system or €50 / 75 Swiss francs on the purchase of a steam iron*.

*€100 / 150 Swiss francs if they buy a MAGIC i-S6, MAGIC i-S5, LAURASTAR S4^E or MAGIC S4 ironing system and €50 / 75 Swiss francs if they buy an EVOLUTION i-G5 or EVOLUTION G4 steam iron.

Presse release

More info

In the news

Artcatchr

LCS - The Illustration News Portal

The Spot

• Suisse / Schweiz
• France
• Deutschland
• Belgique / België
• Nederland

Our customers’ precious comments have led us to develop for you the first light-weight professional iron. The combination of the slimmed-down soleplate and ultra light materials noticeably reduce the iron’s weight while maintaining the efficiency of LAURASTAR’s professional iron. The unique advantages of LiiGHT technology are as follows:

1. Less fatigue : Lifting an iron now requires less effort, thus limiting tiredness and offering you optimum comfort while you’re
   ironing.
2. Comfort of use : The iron practically slides along the garment by itself.
3. Professional results : The quality of the ironing remains unequalled.

CLiiCK – intuitive automatic steam

A slight movement of the wrist produces the steam automatically as the iron is pushed forwards and stops it immediately when the iron is halted or moved back- wards: no more need to press a button to activate the steam. Combined with the active board, the blower engages automatically as soon as the iron is handled. The unique advantages of CLiiCKTM technology are as follows:

1. Time saving : The combination of automatic steam and the active board reduces ironing times by half.
2. Comfortable use : The right amount of steam comes out automatically and precisely.
3. Less effort : The thumb now remains permanently on the ergonomic iron handle.
4. Energy saving : Just the right amount of steam requires less steam production and energy.

Our customers’ precious comments have led us to develop for you the first light-weight professional iron. The combination of the slimmed-down soleplate and ultra light materials noticeably reduce the iron’s weight while maintaining the efficiency of LAURASTAR’s professional iron. The unique advantages of LiiGHT technology are as follows:

1. Less fatigue : Lifting an iron now requires less effort, thus limiting tiredness and offering you optimum comfort while you’re
   ironing.
2. Comfort of use : The iron practically slides along the garment by itself.
3. Professional results : The quality of the ironing remains unequalled.

CLiiCK – intuitive automatic steam

A slight movement of the wrist produces the steam automatically as the iron is pushed forwards and stops it immediately when the iron is halted or moved back- wards: no more need to press a button to activate the steam. Combined with the active board, the blower engages automatically as soon as the iron is handled. The unique advantages of CLiiCK technology are as follows:

1. Time saving : The combination of automatic steam and the active board reduces ironing times by half.
2. Comfortable use : The right amount of steam comes out automatically and precisely.
3. Less effort : The thumb now remains permanently on the ergonomic iron handle.
4. Energy saving : Just the right amount of steam requires less steam production and energy.

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